Returns & Exchanges

At Bellzi, we want you to love your new plush companions, which is why we offer a 30-day return window for items in their original, un-hugged condition. If your order isn't quite right, we are committed to making the exchange or refund process as seamless as possible.

1

Check Eligibility

Ensure your items are in their original packaging with all tags attached and have been purchased within the last 30 days.

2

Start Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

3

Pack and Ship

Print your prepaid shipping label, securely package your Bellzi items, and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing